Terms and conditions

1. Scope

These terms apply to all services of TechButler, Julian Walder, Zurich ("we") for private and business customers. Deviations apply only if agreed in writing. The current price list forms part of these terms.

2. Quote and contract

Our packages and prices are in the price list. Before any work begins we state the fixed price, by phone, over WhatsApp or on site on the phone, and you confirm it. That concludes the contract. If it turns out during the work that the scope is larger than agreed, we stop and make a new offer. No extra costs arise without your consent.

3. The three promises

On site next working day. Phone and WhatsApp are reachable around the clock; outside working hours an automated assistant takes the request and proposes a slot. On working days we confirm the slot and the price within the hour. We offer the visit for the next working day as far as our capacity allows; if that is not possible, we say so on the callback and name the next available slot. Subscription customers get a same-day slot if they contact us by noon.

Fixed price before the first screw. The confirmed price applies. Section 2 governs what happens when the scope grows.

No fix, no fee. If we cannot solve the agreed problem, we charge neither working time nor diagnosis nor the call-out. Excluded are hardware and licences you expressly ordered, and cases where the fix fails for lack of cooperation (for example missing passwords, refused access or cancellation by you).

4. Prices

Prices for private customers include VAT; prices for business customers exclude it. For jobs without a package the call-out and diagnosis fee in the price list applies; if you book a package on the spot it is credited in full. Beyond that we bill by the hourly rate in quarter hours, with a cap we name before starting. Remote support is billed per started half hour. Surcharges for same day, evenings, Saturdays, Sundays and public holidays are in the price list; for subscription customers they are waived to the agreed extent. Hardware and licences are billed at cost plus the markup stated in the price list. We install hardware you supply, without warranty for its function. Introductory prices and promotions apply to the fixed price of the named package, cannot be combined with other discounts and apply to requests that reach us within the period stated on the website.

5. Travel

In Zone A travel is included in the price. In Zone B the travel fee in the price list applies and is waived above the job value stated there. Jobs outside Kanton Zürich are agreed individually.

6. Appointments and cancellations

You may move or cancel an appointment free of charge up to 24 hours beforehand. For later cancellations, or if we cannot reach you at the agreed time, we charge the call-out and diagnosis fee. If we have to move an appointment, we tell you as early as possible and offer the next slot without surcharge.

7. Your cooperation

You make sure we have access to devices and rooms, that passwords, licence details and access data are at hand, and that someone with authority to decide is reachable. You confirm that you are entitled to dispose of the devices and data we work on. Before work on data we recommend a current backup; on request we create one before starting, as part of the visit.

8. Data and confidentiality

We treat everything we see during our work as confidential. We do not copy data to our own devices, we do not store passwords, and we delete temporary access details on completion. Our privacy policy governs the processing of personal data.

9. Service subscriptions

A subscription starts on the agreed date with a minimum term of three months and can then be cancelled monthly to the end of a month; an email is enough. The monthly amount is due in advance, by direct debit or invoice. The scope of services is in the price list; unused services of a month lapse. We announce price changes two months in advance; you may then cancel the subscription as of the date of the change.

10. Website and AI projects

For websites, website migrations, AI kick-offs, AI integrations and AI assistants: the quote states the fixed price, the scope and the delivery date. You supply the text, images, logos and access we need and confirm that you hold the necessary rights; the delivery date moves by the time your material arrives late. Payment is due on acceptance, for websites when the site is live. Acceptance is deemed given if you report no defects within ten days of delivery; reported defects are fixed before we invoice. We register the domain in your name; the content and the website are yours and can be exported when the contract ends. Hosting, updates and changes run through the Web-Abo, to which section 9 applies; without a Web-Abo we hand the website over for you to run. You are responsible for the content you supply and for the accuracy of your details, for example in the imprint.

11. AI services

Licences for AI tools, for example Microsoft 365 Copilot, ChatGPT Business or Claude Team, are contracts between you and the respective provider; their terms and prices apply. We set the tools up, configure data protection to the best of our knowledge and train your team. The decision which data goes into which tool, and the responsibility for processing personal data under data protection law and professional secrecy, remain with you. Results from AI tools can be wrong; a person must check them before use, and we give no warranty for their content. The AI assistant on your website answers only from the documents you release. The running costs in the price list cover operation and a normal volume of questions; if the volume becomes unusually high we talk to you first.

12. Payment

Private customers pay on completion by TWINT or card, or on request by invoice within ten days. Business customers receive an invoice payable within ten days. After a reminder you owe default interest of five percent and the reminder fee stated on the reminder.

13. Warranty

We work professionally and to the current state of the art. If a problem we fixed recurs in the same form within fourteen days and the cause lies in our work, we fix it free of charge. For hardware the manufacturer's warranty applies; for software and cloud services the terms of the respective provider apply. Data recovery is performed without a guarantee of success; without success we charge nothing.

14. Liability

We are liable for damage we cause intentionally or through gross negligence. Liability for slight negligence is excluded as far as the law permits; otherwise it is limited to the value of the job, and for subscriptions to twelve monthly fees. We are not liable for the loss of data where no backup existed and you declined a backup before the start, nor for consequential loss such as lost profit or business interruption. We maintain business liability insurance. Mandatory liability for personal injury remains unaffected.

15. What we do not do

Work listed in the price list under "What we don't do" is not performed by us. On request we refer partner businesses; they provide their services in their own name and on their own terms.

16. Final provisions

Swiss law applies. The place of jurisdiction is Zurich; mandatory statutory places of jurisdiction, in particular for consumers, are reserved. We notify subscription customers of changes to these terms two months in advance. The version published here, with the date shown above, applies.